Frequently Asked Questions (FAQ)

Will you deliver fresh cakes?
A person can enjoy the actual taste of cake only when it’s fresh, this is why all the cakes we deliver are prepared only sometime before it reaches to the recipient. To achieve the same, we offer customers to choose a delivery time as well so that we know when we need to prepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes.

How can I trust the quality of cake delivered by indiacakedelivery?
We procure cakes from the top and renowned bakeries in town. This helps us to ensure that customer always gets quality cakes and consistent taste. We promise to deliver quality products when ordering from indiacakedelivery.

Does indiacakedelivery provide midnight delivery as well? Is there any extra charge for it?
Yes, we do provide midnight delivery. The midnight delivery time is from 11:00 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. We charge Rs. 250 extra for midnight delivery.

What if a recipient is not available when the delivery person reaches there? Will you re-attempt delivery?
We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbor or nearby place. Unable to do so will lead to cancellation of the order and no refund will be made in case of perishable products like cakes, chocolates, and flowers.

How do I pay for products on indiacakedelivery?
Indiacakedelivery offers you multiple payment options ranging from Credit Card, Debit Card, Net Banking from all major banks. Whatever be your online mode of payment, you can rest assured that Winni’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. indiacakedelivery accepts payments made using Visa, MasterCard, Maestro and American Express. (Cards issued by only Indian banks are supported at present). For non-indiancustomer we provide PayPal option as well.